EU Privacy & Consumer Rights Policy

Last updated: May 15, 2026

This EU Privacy & Consumer Rights Policy explains how Adrianne Tamar Arachne handles personal information, cookies, consumer rights, returns, and withdrawal requests for customers located in the European Union, European Economic Area, and United Kingdom.

This policy applies to purchases made through adriannetamararachne.com.

1. Who We Are

This website is operated by Adrianne Tamar Arachne.

For privacy, customer service, or EU consumer rights questions, please contact us at:

Email: [Insert customer service email]
Website: https://adriannetamararachne.com

If required, additional business details may be provided upon request.

2. Personal Information We Collect

When you visit or purchase from our store, we may collect the following types of information:

• Name
• Billing and shipping address
• Email address
• Phone number, if provided
• Order history
• Payment confirmation details
• Device and browser information
• IP address
• Cookie and analytics data
• Customer service communications
• Marketing preferences, if you subscribe

We collect this information so we can process orders, ship products, provide customer support, prevent fraud, comply with legal obligations, and improve the shopping experience.

3. How We Use Personal Information

We may use your personal information to:

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Manage returns, refunds, and replacement requests
• Detect fraud or unauthorized activity
• Improve our website and services
• Send marketing emails only where permitted or consented to
• Comply with applicable legal, tax, and accounting requirements

4. Shopify and Third-Party Service Providers

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products and services online.

We may also use trusted third-party providers for:

• Payment processing
• Shipping and fulfillment
• Email marketing
• Analytics
• Advertising pixels
• Fraud prevention
• Customer support
• Product reviews or store features

These providers may process customer data only as needed to perform their services.

Examples may include Shopify, payment gateways, shipping carriers, email platforms, analytics tools, advertising platforms, and fulfillment partners.

5. International Data Transfers

Because this store may use service providers located outside the EU, your personal information may be transferred, stored, or processed in countries outside your own.

Where required, we rely on appropriate safeguards such as contractual protections, platform safeguards, or other legally recognized transfer mechanisms.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Keep the shopping cart functioning
• Process checkout
• Remember preferences
• Analyze website performance
• Measure marketing effectiveness
• Personalize advertising where permitted

Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may require consent depending on your location.

EU visitors may be shown a cookie consent banner or preference tool that allows them to accept, reject, or manage non-essential cookies.

7. Marketing Communications

If you subscribe to our email list or otherwise consent to receive marketing, we may send updates about new artwork, product releases, tarot/oracle decks, print drops, events, or special offers.

You may unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

8. Your EU/EEA/UK Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain types of processing
• Restrict how your data is processed
• Request a portable copy of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To make a privacy request, contact us at:

Email: [Insert customer service email]

We may need to verify your identity before completing your request.

9. EU Right of Withdrawal

If you are an EU consumer purchasing online, you may have the right to cancel certain purchases within 14 days after receiving your order.

To exercise this right, you must contact us within 14 days of delivery and clearly state that you wish to cancel your order under your EU right of withdrawal.

If your item qualifies, you may return the item for a refund. You are responsible for returning the item in its original condition unless the item arrived damaged, defective, or incorrect.

10. Items That May Not Qualify for EU Withdrawal

The right of withdrawal may not apply to:

• Custom artwork
• Commissioned artwork
• Personalized products
• Made-to-order prints or custom-sized items
• Digital downloads once access has begun with consent
• Gift cards
• Sealed products that have been opened and cannot be resold for hygiene, safety, licensing, or preservation reasons
• Items damaged after delivery due to customer handling

Because Adrianne Tamar Arachne sells art-based products, some pieces may be produced specifically for a customer or fulfilled after purchase. If a product is custom, made-to-order, personalized, or otherwise exempt, this will be handled according to applicable consumer law.

11. Returns and Refunds

For eligible EU returns:

• You must contact us within 14 days of receiving the item.
• Items must be returned in unused, undamaged, and resaleable condition.
• Original packaging should be included where possible.
• Refunds are issued after the returned item is received and inspected.
• Original standard shipping may be refunded where legally required.
• Return shipping costs are the customer’s responsibility unless the item was defective, damaged, or incorrect.

Refunds are generally returned to the original payment method.

12. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

• Your order number
• Photos of the item
• Photos of the packaging
• A description of the issue

We will review the issue and, where appropriate, offer a replacement, refund, or other resolution.

For artwork, prints, decks, and collectible items, please keep all packaging until the issue is resolved.

13. Product Images and Color Accuracy

We make every effort to display artwork, prints, tarot/oracle decks, and product imagery as accurately as possible.

However, colors may appear differently depending on your screen, device settings, lighting, material, print surface, or production method. Minor differences in color, crop, texture, finish, or scale do not necessarily mean the item is defective.

14. Intellectual Property and Licensed Products

All artwork, images, text, product designs, branding, and creative materials on this website are protected by copyright, trademark, licensing, and/or other intellectual property laws.

Purchasing a product does not grant the buyer copyright, reproduction rights, resale rights, commercial use rights, licensing rights, or permission to copy, scan, reproduce, distribute, alter, or use the artwork commercially.

Some products may include officially licensed artwork or third-party intellectual property. Those products are sold only within the scope of the applicable license.

15. Data Retention

We keep personal information only as long as reasonably necessary for:

• Order fulfillment
• Customer support
• Legal compliance
• Tax and accounting records
• Fraud prevention
• Dispute resolution
• Business recordkeeping

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required by law.

16. Security

We use Shopify and other trusted providers to help protect customer information. However, no online store, payment system, or digital transmission can be guaranteed to be completely secure.

Customers should use secure passwords, trusted devices, and safe internet connections when shopping online.

17. Children’s Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can review and delete the information where appropriate.

18. Changes to This Policy

We may update this EU Privacy & Consumer Rights Policy from time to time to reflect changes in our business, Shopify tools, legal requirements, or store operations.

The updated version will be posted on this page with a new “Last updated” date.

19. Contact Us

For EU privacy requests, consumer rights questions, order issues, or withdrawal requests, contact:

Adrianne Tamar Arachne
Website: https://adriannetamararachne.com
Email: info@adriannetamararachne.com